AB Global background screening integration with Greenhouse for faster, compliant hiring

AB Global’s integration with Greenhouse connects applicant tracking and background screening so teams can order, monitor, and receive screening results without leaving the hiring workflow. The integration speeds decision-making by automating order creation from Greenhouse candidates and pushing completed reports back into the candidate’s Greenhouse profile. This write-up explains what the integration does, who benefits most, and measurable advantages to expect. It also covers implementation steps, compliance considerations, performance metrics, and practical tips HR teams can apply immediately.

What the AB Global — Greenhouse integration does

• Automates order creation Generates background check orders in AB Global directly from Greenhouse candidate records when a recruiter or hiring manager moves a candidate to the appropriate stage.
• Syncs results back to Greenhouse Returns completed screening reports into the candidate file in Greenhouse, keeping all hiring documentation centralized and auditable.
• Standardizes packages Applies pre-configured screening packages per role or location to ensure consistent checks across hiring workflows.
• Provides clear report summaries Delivers concise, standardized result summaries (plus full reports) so hiring teams can quickly interpret outcomes and next steps.
• Offers client services support Includes a dedicated Client Services Manager to help with configuration, escalations, and monthly program reviews.

How the integration works technically: Greenhouse communicates candidate and order data to AB Global via API triggers when a user requests a background check. AB Global processes the request using its screening engines, third-party data sources, and compliance rules. On completion, AB Global posts status updates and final reports back to Greenhouse through the same API endpoints. From an admin perspective, the setup requires mapping Greenhouse stages to AB Global packages, configuring user permissions, and validating data fields (candidate identifiers, hire location, role-specific requirements). Most clients finish configuration in a few business days with AB Global’s Client Services Manager guiding the process.

Feature comparison: Integrated AB Global screening vs manual or email-based screening

Who should consider AB Global + Greenhouse integration

• High-volume hiring teams Teams that process many candidates and need to reduce manual steps, re-entry errors, and administrative overhead.
• Organizations with centralized hiring workflows Companies that require consistent screening packages applied across departments and locations.
• Regulated industries Sectors with specific compliance or documentation needs (e.g., finance, healthcare, education) that benefit from audit trails.
• Hiring teams seeking faster decisions Teams that need screening turnaround time visibility to speed offers and onboarding.
• Companies that value vendor partnership Organizations that prefer an account relationship including a Client Services Manager and access to training resources.

Key benefits you can expect: The integration reduces manual data entry errors, shortens cycle time from interview to offer, and consolidates hiring documentation. AB Global’s approach emphasizes turnaround speed and clarity in reporting — both of which reduce time-to-hire and lower the administrative cost per hire. Quantify performance by tracking metrics such as average screening turnaround time by package, percent of orders with incomplete candidate documentation, time from offer accepted to onboarding start, and cost per screened candidate. Improvements on these KPIs demonstrate ROI.

Implementation checklist (practical steps before go-live)

• Map screening packages to Greenhouse stages Define which Greenhouse stage or custom trigger will launch each AB Global package to prevent incorrect orders.
• Confirm data field alignment Ensure candidate identifiers, address fields, and role/location attributes match between systems.
• Set user roles and permissions Limit who can order checks and view reports to meet internal compliance policies.
• Pilot with a representative group Run a short pilot with typical roles to validate configuration, turnaround expectations, and report formatting.
• Train hiring teams Use AB Global’s Screening University and targeted sessions to reduce support tickets post-launch.

Compliance and data security considerations: AB Global manages sensitive PII and must adhere to data protection regulations applicable to your hire locations (for example, local privacy laws and background screening regulations). Ensure AB Global’s data handling, retention, and deletion policies meet your internal and regional legal requirements. From the Greenhouse side, confirm consent capture workflows are in place before ordering checks and that audit logs reflect candidate acknowledgments. AB Global's reporting in Greenhouse should provide the necessary documentation for audits and record retention policies.

Typical turnaround times by screening component (indicative)

Common questions about the integration

Best practices to maximize value: Standardize screening packages by job family to reduce configuration complexity, use Greenhouse automation rules to trigger orders only at the appropriate hiring stage, and set SLAs for follow-up to keep hiring managers informed. Regularly review screening metrics with your Client Services Manager to optimize package components and turnaround expectations. Use Screening University to keep recruiters and HR business partners trained on legal requirements, report interpretation, and candidate communications — proactive education reduces delays and candidate confusion.

Troubleshooting and escalation paths

• Order fails to create Check field mappings in Greenhouse and ensure required candidate data (email, name, DOB if applicable) is present. Contact your AB Global Client Services Manager if mapping looks correct.
• Report not appearing in Greenhouse Verify API token validity and that AB Global posted the file. If posted and not visible, refresh integrations or contact AB Global support to resend.
• Candidate disputes a result Follow AB Global’s dispute workflow and preserve a full audit trail in Greenhouse; escalate to AB Global’s disputes team for re-checks or clarification.

A short scenario: A mid-sized fintech company used the integration to eliminate a two-step manual order process that averaged three extra days per hire. After mapping packages and piloting with their customer success manager, they reduced average background check cycle time from 7 days to 3 days and cut administrative time spent per hire by 40%. That example illustrates how automation, clear reporting, and a dedicated vendor relationship deliver measurable reductions in time-to-hire and administrative cost.