CallHippo integration for recruiting: click-to-call, call logging, and time savings

CallHippo’s integration with Greenhouse turns every candidate profile into a click-to-call interface and a centralized call log. By embedding outbound and inbound calling, IVR handling, and automated call recording directly into the Greenhouse dashboard, the integration removes manual dialing and fragmented record keeping. This article explains how the integration works, which recruiting teams benefit most, practical configuration steps, and measurable benefits you can expect — including time-savings calculations and recommended metrics to track.

At a functional level the integration lets users place calls from Greenhouse, receive calls through the CallHippo web app, automatically attach recordings and status reports to candidate records, and schedule reminders for follow-up calls. That combination reduces context-switching and increases the percentage of calls that are logged and actionable.

Key integration features

• Click-to-call from Greenhouse Call directly from a candidate record or list view; no external phone app required.
• Inbound calls via web app Receive candidate or recruiter calls on CallHippo’s web client with full caller ID and routing.
• Automatic call recordings All recordings are saved and linked to the candidate profile inside your Greenhouse CRM for review and compliance.
• Status reports and call logs Call outcomes (connected, voicemail, no answer) are recorded, enabling pipeline hygiene and analytics.
• Call reminders and scheduling Set follow-up reminders from the Greenhouse interface so calls aren’t missed during high-volume outreach.

Who should consider this integration

• High-volume sourcing teams Teams that make dozens to hundreds of outreach calls per week and need consistent logging and follow-up.
• Recruiting coordinators and sourcers Users who coordinate interview scheduling and candidate outreach benefit from integrated reminders and recorded confirmations.
• Talent acquisition operations TA Ops teams that need reports, call metrics, and audit trails for process optimization or compliance.
• Distributed hiring teams Teams across regions (APAC, EMEA, North & South America) that require a single, centralized call record.
• Large enterprises (1,001–10,000 employees) Organizations that want predictable implementation (no partner fee) and a scalable telephony layer integrated into Greenhouse.

How the integration actually works: administrators install the CallHippo app from the Greenhouse marketplace, authorize API access, and map call fields to Greenhouse candidate and activity objects. Recruiters then click a call icon next to phone numbers; CallHippo initiates the call via the web app, records the session (if enabled), and writes the call outcome and recording link back to the candidate record.

Feature comparison: native Greenhouse vs CallHippo integration

Implementation checklist (practical steps): grant Greenhouse the necessary API permissions, install CallHippo from the marketplace, configure phone number and IVR settings in CallHippo, set recording retention and access policies, map call fields to Greenhouse candidate activities, and run a pilot with a small recruiting cohort to validate logging and permissions.

Best practices to maximize impact

• Define standard call statuses Agree on a concise set of call outcomes (Connected, Voicemail, No Answer, Left Message) so analytics are consistent.
• Enable recordings selectively Turn on call recording for compliance-critical interactions; document and communicate retention rules.
• Train on quick notes Use brief structured notes after each call (2–3 bullets) to preserve context for hiring managers.
• Use reminders for high-value candidates Schedule callbacks for top prospects immediately to increase conversion rates.
• Audit call logs weekly TA Ops should review a sample of logged calls each week to ensure quality and correct tagging.

Quantifying ROI: assume manual dialing + prep consumes ~40 seconds per call (locating number, switching apps, dialing). Click-to-call eliminates nearly all of that — saving 30–40 seconds per call. For a sourcer making 100 calls a week, that’s roughly 50–67 minutes saved weekly. Add centralized logging to reduce administrative CRM updates by another 15–30 minutes per week; together the integration can free 1–2 hours per recruiter weekly, which scales quickly across a team.

Frequently asked questions about the integration

Common issues and quick fixes

Security and compliance notes: recorded conversations and call metadata are sensitive data. Verify where CallHippo stores recordings (region/residency), configure role-based access in both CallHippo and Greenhouse, and document retention schedules. Consult CallHippo’s privacy policy and Greenhouse support pages to align with your organization’s records and security policies.

Scaling considerations for multi-region teams

• Phone number provisioning Buy local numbers for target regions in CallHippo to reduce costs and increase pickup rates.
• Latency and call quality Test call quality from representative offices; adjust codec and PSTN settings where possible.
• Consistent field mappings Use a single canonical mapping blueprint for Greenhouse activity fields to avoid fragmented reporting across regions.
• Regional privacy laws Apply region-specific recording consent workflows (for example, two-party consent) where required.

Pairing telephony with candidate screening tools: integrated calling improves live interactions and auditability, but it doesn’t replace resume screening automation. For a streamlined workflow combine CallHippo + Greenhouse for outreach and interview logistics with automated resume screening tools to prioritize candidates before calls. This reduces wasted calls and focuses recruiter time on the most promising candidates.